Terms & Conditions

TERMS OF USE

1. USE OF THE PLATFORM

Welcome to www.ishela.com (“Site” or “ISHELA”). The website www.ishela.com is owned and operated by NARVANIA LDA, NIF PT516156730, a company registered under Portuguese law in Portugal.

You may access our Site via a computer or mobile device. These Terms of Use govern your use of the Site and your conduct, regardless of how you access it.

The Platform is intended for your personal, non-commercial use and informational purposes only. Your use of the Platform is governed by these Terms of Use along with our Privacy Policy, Shipping Policy, and Cancellation, Refund & Return Policy (collectively, “Policies”).

By accessing or using the Platform, you agree to be bound by these Terms and Policies, whether or not you have read them.

If you do not agree, please do not use the Platform.

ISHELA reserves the right to modify these Terms at any time without prior notice. Continued use of the Site constitutes acceptance of any changes.

2. PRIVACY PRACTICES

We value your privacy. Please refer to our Privacy Policy to understand how your personal information is collected and used.

By using the Site, you consent to the use of your information as described in the Privacy Policy.

3. YOUR ACCOUNT

  • This Site is intended for use by adults.
  • You are responsible for maintaining confidentiality of your account and password.
  • You accept responsibility for all activities under your account.
  • ISHELA reserves the right to suspend or terminate accounts if misuse is detected.

If you suspect unauthorized access, please contact us at info@ishela.com immediately.

4. PRODUCT & SERVICES INFORMATION

ISHELA strives for accuracy in product descriptions. However:

  • Product descriptions, images, and colors may vary
  • Errors may occur
  • Information may not always be complete or current

We reserve the right to correct errors without prior notice.

5. PRODUCT USE

Products are intended for personal or professional use only and not for resale unless explicitly permitted.

ISHELA is not responsible for any adverse effects resulting from product use. Users are advised to review product details and consult professionals where necessary.

6. RECOMMENDATIONS

Any product recommendations are for informational purposes only and do not constitute endorsement.

7. PRICING INFORMATION

  • Prices are subject to change without notice
  • Errors in pricing may occur
  • ISHELA reserves the right to cancel orders in case of incorrect pricing

If payment has already been processed, refunds will be issued accordingly.

8. CANCELLATIONS, REFUNDS & RETURNS

Please refer to our Cancellation, Refund & Return Policy available on the Site.

9. MODE OF PAYMENT

We accept:

  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Gift Cards

Cash on Delivery may not be available in certain regions.

10. SHIPPING & DELIVERY

Shipping terms are governed by our Shipping Policy available on the Site.

11. CHAT FUNCTIONALITY

If chat support is available:

  • ISHELA may store conversations for quality purposes
  • Users must not share unlawful or offensive content
  • ISHELA is not responsible for delays in responses

12. USER CONTENT

You are responsible for any content you submit.

You agree not to upload content that:

  • Is unlawful, abusive, or harmful
  • Violates intellectual property rights
  • Contains malware or harmful code

ISHELA reserves the right to remove any content at its discretion.

13. INTELLECTUAL PROPERTY RIGHTS

All content on the Site—including text, images, logos, and design—is the property of ISHELA or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

14. LIMITED LICENSE

ISHELA grants you a limited, non-transferable license to access and use the Site for personal, non-commercial purposes only.

15. REPRESENTATIONS & WARRANTIES

The Site is provided “as is” without warranties of any kind.

ISHELA does not guarantee:

  • Accuracy of content
  • Continuous availability
  • Error-free operation

16. DISCLAIMER & LIMITATION OF LIABILITY

To the fullest extent permitted by law:

ISHELA shall not be liable for:

  • Indirect or consequential damages
  • Loss of data or profits
  • Service interruptions

Your use of the Site is at your own risk.

17. THIRD-PARTY LINKS

The Site may contain links to third-party websites.

ISHELA is not responsible for:

  • Their content
  • Their privacy practices
  • Any damages arising from their use

18. TERMINATION

ISHELA may terminate access to the Site at any time without notice.

Upon termination, you must cease all use of the Site.

19. INDEMNITY

You agree to indemnify and hold ISHELA harmless from any claims arising from:

  • Your misuse of the Site
  • Violation of these Terms
  • Infringement of third-party rights

20. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of Portugal.

Any disputes shall be subject to the jurisdiction of courts in Portugal and resolved in accordance with applicable laws.

21. SITE SECURITY

You agree not to:

  • Attempt unauthorized access
  • Disrupt site functionality
  • Introduce harmful software

Violations may result in legal action.

22. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and ISHELA regarding use of the Site.

23. CONTACT INFORMATION

For any queries regarding these Terms, please contact:

📧 info@ishela.com