Returns & Cancellation

CANCELLATION, RETURN & REFUND POLICY

At ISHELA, we strive to ensure that every product reaches you in perfect condition. However, if you are not satisfied with your purchase, please review our policy below.

Returns, Exchanges & Refunds

  • We accept returns, exchanges, and refund requests only within 7 days from the date of delivery.
  • Any requests made after 7 days of delivery will not be accepted under any circumstances.

To be eligible for a return or exchange:

  • The product must be unused, in its original condition, and with all original packaging intact
  • Proof of purchase must be provided

Important Usage & Care Notice

All our products come with care instructions mentioned on the packaging.

  • Customers are advised to read and follow these instructions carefully before use
  • ISHELA will not be responsible for any damage caused due to improper use, handling, or failure to follow care instructions

Damaged or Incorrect Products

If you receive a damaged or incorrect item:

  • You must notify us within 48 hours of delivery at info@ishela.com
  • Please include clear images of the product and packaging

Claims made after this period may not be accepted.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection
  • If approved, refunds will be processed to the original payment method within a reasonable timeframe

Non-Returnable Conditions

We do not accept returns or refunds in the following cases:

  • Requests made after 7 days of delivery
  • Products that have been used, damaged, or altered
  • Damage caused due to improper handling or care

Contact Us

For any queries or requests, please contact:

📧 info@ishela.com