Shipping & Delivery

SHIPPING POLICY

How does the delivery process work?

Once your order is placed on www.ishela.com, it is carefully processed by our team.

All products undergo a thorough quality check to ensure they are in perfect condition before dispatch. After passing inspection, items are securely packed and handed over to our trusted shipping partners.

Our delivery partners will attempt to deliver your order at the earliest possible time. In case of any delivery issues, they will contact you directly to coordinate a suitable time or address.

International Shipping

ISHELA ships across Europe and internationally.

Please note:

  • Import duties, taxes, and customs charges are not included in the order total
  • These charges, if applicable, must be paid by the customer directly to the courier provider upon delivery

How are items packaged?

We take great care in packaging to ensure your products arrive safely.

  • All items are packed in sturdy boxes
  • Each product is individually wrapped in protective materials such as bubble wrap
  • Fragile items receive additional protective layering

We pride ourselves on delivering products in excellent condition.

Where do we ship?

ISHELA ships:

  • Across Europe
  • Globally to most international destinations

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with:

  • Tracking number
  • Courier partner details

Tracking will be active within 24 hours of dispatch.

Our Shipping Partners

We work with reliable logistics providers, including:

  • UPS
  • DB Schenker

Estimated Delivery Time

  • Orders are typically dispatched within 1–3 business days (excluding weekends and public holidays)
  • Delivery timelines vary depending on your location

For international orders, delivery may be delayed due to customs clearance, logistics, or local regulations.

Multiple Shipments

In some cases, your order may be shipped in multiple packages. This may occur if items are dispatched from different locations or warehouses.

You will be informed with separate tracking details for each shipment where applicable.

Shipping Charges

  • Shipping fees are not fixed
  • Charges are calculated at checkout based on:
    • Delivery location
    • Package size and weight
    • Shipping partner rates

All prices on the website are listed in EUR (€).

Damaged or Lost Packages

ISHELA is not liable for products damaged or lost during shipping.

If your order arrives damaged:

  • Please contact the courier partner directly to file a claim
  • Retain all packaging materials and damaged goods as required by the courier

Contact Us

For any shipping-related queries, please contact:

📧 info@ishela.com