Terms of orders and payments

ORDERING / TRANSPORT

The minimum opening order value is EUR 1500,00
The minimum order value for shipment is EUR 1,000

– EUR 1,000 for deliveries to France, Germany, Denmark . Italy, Spain, Ireland, Sweden, Finland, Poland, Hungary and Czech Republic and Austria


– EUR 1,500 for deliveries to UK, Switzerland,  Norway,  Monaco, Alpine Latvia, Estonia, Lithuania, Romania, Slovakia, Serbia, Croatia, Slovenia, Bulgaria, Greece and rest of the world; for deliveries below EUR 1,500 the extra charge is minimal EUR 150;

These terms exclude service orders.
In case of shipment to islands (e.g. Sicily, the Greek Islands, Guernsey or Tenerife), the abovementioned transportation charges are subject to a surcharge.

The terms of delivery will be EXW (INCOTERMS 2010) Paris, France. Upon request DAP terms will be quoted.
Delivery conditions:
–  We only deliver to the curb at the delivery address and the items will be delivered packed on a pallet or corrugated boxes;
–  In case the delivery address is not accessible for an international truck (52.5 ft) a surcharge of EUR 75 will be applied;
–  Any changes for the delivery after the goods have been dispatched may lead to a delay and possible extra costs, which will be charged to you.

ORDER ACCEPTANCE

ISHELA only accepts an order after having received full business details of the customer:
–  Trade name and, if applicable, VAT number
–  Delivery address
–  E-mail address
–  Company name
–  Invoice address
–  Telephone number(s)
–  Contact name
–  Opening hours

PAYMENT

–  Payment can be made through a bank transfer or by credit card via the website. Cheques are not accepted.
–  Clients placing an order with a value of EUR 1,500 or more are eligible for a credit rating. Approval needs to be given by a credit insurance company.
–  ISHELA reserves the right to request an advance payment.
–  When making payment always refer to the client number and order or invoice number.
Warning: beware of phishing emails. Ishela will never provide new bank details by email.

CUSTOMER SERVICE

–  For our General Terms and Conditions and Reseller Terms (Internet Policy): please see our website www.ishela.com.
–  For After-Sales service please contact adm@ishela.com.
–  Please find our complete collection at www.ishela.com
–  Some items in the product-range may have been discontinued, taken out of production and/or may be temporarily out of stock. 

COMPANY DETAILS

Name: ISHELA SAS
Address: 10 Avenue de Norvege
Postal code – City: 91140, Villebon Sur Yvette
Country: France
Telephone: +33 07 49 54 76 11
E-mail: adm@ishela.com
Website: www.ishela.com
VAT number: FR70894311372

COMPLIANCE

Name: ISHELA EUROPE LTD
Address: Avenida da Liberdade 129B
Postal code – City: 1250-140, Lisbon
Country: Portugal
Telephone: +351-937052555
E-mail: info@ishela.com
Website: www.ishela.com
VAT number: PT515136514
Registration number: 515136514

BANK DETAILS

Payment in Euros

BENEFICIARY: ISHELA
IBAN: FR76 3000 3031 4000 0207 2059 477
BIC (Swift): SOGEFRPP
Bank :  Societe Generale
Account no.: 0020720594
Address: 67 Rue la Boetie 75008 Paris
Country: France

Payment in USD

Beneficiary: ISHELA
Account no.: 00120720594
IBAN: FR76 3000 3031 4000 1207 2059 428
BIC-SWIFT: SOGEFRPP