Terms of orders and payments
ORDERING / TRANSPORT
The minimum opening order value is EUR 1500,00
The minimum order value for shipment is EUR 1,000
– EUR 1,000 for deliveries to France, Germany, Denmark . Italy, Spain, Ireland, Sweden, Finland, Poland, Hungary and Czech Republic and Austria
– EUR 1,500 for deliveries to UK, Switzerland, Norway, Monaco, Alpine Latvia, Estonia, Lithuania, Romania, Slovakia, Serbia, Croatia, Slovenia, Bulgaria, Greece and rest of the world; for deliveries below EUR 1,500 the extra charge is minimal EUR 150;
These terms exclude service orders.
In case of shipment to islands (e.g. Sicily, the Greek Islands, Guernsey or Tenerife), the abovementioned transportation charges are subject to a surcharge.
The terms of delivery will be EXW (INCOTERMS 2010) Paris, France. Upon request DAP terms will be quoted.
Delivery conditions:
– We only deliver to the curb at the delivery address and the items will be delivered packed on a pallet or corrugated boxes;
– In case the delivery address is not accessible for an international truck (52.5 ft) a surcharge of EUR 75 will be applied;
– Any changes for the delivery after the goods have been dispatched may lead to a delay and possible extra costs, which will be charged to you.
ORDER ACCEPTANCE
ISHELA only accepts an order after having received full business details of the customer:
– Trade name and, if applicable, VAT number
– Delivery address
– E-mail address
– Company name
– Invoice address
– Telephone number(s)
– Contact name
– Opening hours
PAYMENT
– Payment can be made through a bank transfer or by credit card via the website. Cheques are not accepted.
– Clients placing an order with a value of EUR 1,500 or more are eligible for a credit rating. Approval needs to be given by a credit insurance company.
– ISHELA reserves the right to request an advance payment.
– When making payment always refer to the client number and order or invoice number.
Warning: beware of phishing emails. Ishela will never provide new bank details by email.
CUSTOMER SERVICE
– For our General Terms and Conditions and Reseller Terms (Internet Policy): please see our website www.ishela.com.
– For After-Sales service please contact adm@ishela.com.
– Please find our complete collection at www.ishela.com
– Some items in the product-range may have been discontinued, taken out of production and/or may be temporarily out of stock.
COMPANY DETAILS
Name: ISHELA SAS
Address: 10 Avenue de Norvege
Postal code – City: 91140, Villebon Sur Yvette
Country: France
Telephone: +33 07 49 54 76 11
E-mail: adm@ishela.com
Website: www.ishela.com
VAT number: FR70894311372
COMPLIANCE
Name: ISHELA EUROPE LTD
Address: Avenida da Liberdade 129B
Postal code – City: 1250-140, Lisbon
Country: Portugal
Telephone: +351-937052555
E-mail: info@ishela.com
Website: www.ishela.com
VAT number: PT515136514
Registration number: 515136514
BANK DETAILS
Payment in Euros
BENEFICIARY: ISHELA
IBAN: FR76 3000 3031 4000 0207 2059 477
BIC (Swift): SOGEFRPP
Bank : Societe Generale
Account no.: 0020720594
Address: 67 Rue la Boetie 75008 Paris
Country: France
Payment in USD
Beneficiary: ISHELA
Account no.: 00120720594
IBAN: FR76 3000 3031 4000 1207 2059 428
BIC-SWIFT: SOGEFRPP
